Coronavirus response information
RESIDENTS
Due to current COVID restrictions in the area, you must make
reservations for certain amenities. Please use the links below to
reserve your desired amenity.
GYM
RESERVE NOW
OFFICE NOTICE
In an ongoing effort to protect and maintain the health of our
residents and Team Members, we have made operational plans to open
normal business functions in a limited capacity.
We are now offering multiple tour options to fit any comfort level
by appointment only. Choose from in-person tours, guided virtual
tours, and self-guided virtual tours. For your safety, after each
in-person tour our team will clean and disinfect the model
apartment home. This includes but is not limited to doorknobs,
countertops, cabinet handles, and appliance handles. Tours are
limited to four people at a time to ensure social distancing can be
met.
Residents may come to the office for any needs including but not
limited to submit maintenance requests, pay rent, or other general
support. Appointments are required to help limit the number of
individuals in the office at one time. No more than 20 people may
be present in the office or clubhouse at a time.
All emergency maintenance requests will continue to be serviced at
this time. Routine work orders will be done as our PPE stock allows
but we will make every effort to complete these work orders while
maintaining your safety and the safety of our team members. If
you’d like to submit a work order we suggest doing so via your
resident portal or over the phone to avoid unnecessary contact with
others.
Amenities will open as local restrictions and guidance allow. As
local ordinances change we'll begin to re-open amenities such as
pools and gyms but on a limited basis and by appointment. We ask
residents using these amenities (when ordinances allow them to
open) to maintain social distancing, wear masks when possible, and
note that capacity will be limited.
These decisions are based on direction from the World Health
Organization and the Centers for Disease Control (CDC) that the
single best method to slow the pace of infection is for people to
have less direct or close contact with other people, along with the
enhanced cleaning protocols, which we have already implemented.
We ask that you help us be stewards of our community and limit the
spread of germs and disease by using alternative methods to
communicate with us for the interim, in lieu of an in-person visit.
This includes contacting us by phone, email or through the resident
portal during regular office hours. The resident portal, if you
aren’t yet familiar, offers a variety of features, including online
rent payment. If you’ve not previously engaged with our portal or
signed up for online payments, you’ll receive an automated email
soon with instructions for doing so.
We know our residents depend on us to provide the comforts of home,
particularly during uncertain times and will continue to operate
with that at the forefront of our minds. Our focus during this
challenging time is to ensure you feel supported, and that you
understand these shifts are out of an abundance of caution for your
own health and safety, as well as that of our Team Members.
Above all, thank you for your understanding and patience.